Talk to a real person
Tell us what is going on and somebody on our team will pick it up. We try to answer within 24 hours, and anything to do with safety we handle within 2 hours.
What can we help with?
Help with a booking
Something wrong with a stay, a tour, a vehicle or a transfer you booked. Attach the booking when you write so we can look at the right one straight away.
Payments and refunds
A payment that did not settle, a refund you are waiting on, or a charge you do not recognise. Send us your booking reference and what you are seeing.
Listing your business
You run a hotel, a guesthouse, tours, a fleet or a transfer service and want to sell on Wuhkorbor. You can start on your own — onboarding walks you through it — and write to us if you get stuck.
Working together
Partnerships, press, or anything business-side. Send it through as a general question and it reaches the right person on our side.
Before you write
A lot of the common questions already have an answer in the Help Center — payments, vouchers, cancellations and vendor questions. It is worth a look first; it is usually faster than waiting on us.
How we prioritise
Pick the priority honestly when you write. Safety concerns come first, then booking and payment problems, then everything else. Putting a general question at critical only slows down the person who really needs it.If it is an emergency
Please call the local emergency services first. Then open a ticket with us and mark it a safety concern, so we can act on our side too.
Sign in to write to us
Messages to Wuhkorbor go through your account. That way your ticket is tied to you and to the right booking, you can see every reply in one thread, and nothing gets lost in an inbox. Creating an account takes a minute.
Want to sell on Wuhkorbor instead? Create a vendor account and start onboarding — you can list your business without writing to us first.